Cancellation & Refund Policy
Cancellations and Modifications
You can cancel your orders under Pearlz Gallery
What is Pearlz Gallery’s Cancellation Policy?
You can cancel an order until it has not been packed in our Warehouse on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of App/Website/M-site.
How do I cancel my Order?
Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel.
I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order.For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7 days from the time of order cancellation.If payment was made by redeeming Paytm wallet balance then, refund will be initiated into Paytm wallet within a day of your order cancellation, which can be later transferred into your bank account, by contacting Paytm customer support team.
For Cancellations please contact the us via contact us link.
Requests received later than 1 to 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund but ensure branding not remove from products and when we receive product after QC we will refund happily and you reliable for pay one time courier charges .
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.